FAQ

Triple Crown Plus Help Center & FAQ

How Can We Help You Today?

Welcome to the Triple Crown Plus Support Center. We have compiled a list of the most frequently asked questions from our community in the Philippines. Whether you need help with your account, payments, or the mobile app, you will find the answers here.

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📂 Account & Security

Q: I forgot my password. How can I reset it?
A: Don’t worry, it happens. On the login screen, click the “Forgot Password?” link. You will be asked to enter your registered mobile number. We will send you an OTP (One-Time Password) via SMS to verify your identity and let you create a new password instantly.

Q: Why do I need to verify my real name?
A: Security is our top priority. Linking your real name ensures that the account belongs to you and matches your GCash or Maya account. This prevents unauthorized withdrawals and protects your funds.

Q: Can I change my username or registered mobile number?
A: For security reasons, usernames cannot be changed once created. If you need to update your mobile number (e.g., if you lost your SIM), please contact our 24/7 Live Chat Support for manual verification and assistance.

📂 Payments (GCash & Maya)

Q: How long does a withdrawal take to reflect in my GCash?
A: We pride ourselves on speed. Most withdrawals are processed within 5 to 15 minutes. However, during peak hours or GCash system maintenance, it might take up to an hour. If it takes longer, please save your transaction screenshot and contact support.

Q: Are there fees for depositing or withdrawing?
A: Triple Crown Plus does not charge any hidden service fees for deposits or withdrawals. However, standard transaction limits or small fees imposed by the e-wallet provider (GCash/Maya) may apply depending on your account level with them.

Q: My deposit was deducted from GCash but not credited to my game account.
A: This is usually due to a network delay. Please wait 10-15 minutes. If it still hasn’t reflected, check your GCash transaction history, copy the Reference Number, and send it to our support team so we can manually track and credit it for you.

📂 Mobile App & Technical Support

Q: I cannot install the APK on my Android phone.
A: Android phones block apps from outside the Play Store by default. You need to go to Settings > Security and enable “Install from Unknown Sources” or “Allow from this source”. Our app is scanned and 100% safe.
View detailed Installation Guide

Q: The app keeps crashing or freezing.
A: This can happen if your internet connection is unstable or if your phone memory is full. Please try:

1. Clearing the app cache in your settings.
2. Switching between WiFi and Mobile Data.
3. Ensuring you have the latest version of the app installed.

Q: Is the app available for iPhone (iOS)?
A: Yes. We support iOS devices. You may need to “Trust” the developer profile in your settings after downloading. Please follow the instructions on our App Download page.

📂 Gaming & Fairness

Q: Are the games fair?
A: Absolutely. All interactive games on Triple Crown Plus utilize a certified RNG (Random Number Generator). This means every outcome—whether it’s a card deal or a spin result—is mathematically random and cannot be manipulated by us or anyone else.

Q: Can I play for free?
A: Yes! Many of our Spinning Games and Table Games offer a “Free Play” or “Demo Mode”. We encourage you to try this feature to learn the game mechanics before playing with your account balance.

Still Need Assistance?

If you couldn’t find what you were looking for, our local support team is ready to chat with you in English or Tagalog.

• Live Chat: Available 24/7 (Click the icon on the bottom right)
• Email: support@triplecrown.plus

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Page Last Updated: November 27, 2025