Privacy Policy

Main banner of Triple Crown Plus platform highlighting entertainment and gaming experience

Our Commitment to Privacy

At Triple Crown Plus, we value the trust you place in us when you share your personal data. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, and protect your data in compliance with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines.

1. Information We Collect

We collect only the information necessary to provide you with a secure and seamless entertainment experience.

A. Information You Provide to Us

Account Details: Username, encrypted password, and mobile number provided during registration.
Identity Verification (KYC): Real name, age, and government ID numbers (when required for withdrawal verification).
Payment Information: GCash/Maya account numbers (note: we do not store your MPINs or banking passwords).

B. Automated Information

When you use our app or website, we automatically collect certain technical data:

Device Information: Phone model, operating system (Android/iOS), and unique device identifiers.
Usage Data: Login times, game preferences, and app performance logs.
Location Data: IP address (used for security and jurisdictional compliance).

2. How We Use Your Data

We use your data for specific, legitimate purposes:

Service Provision: To create your account, process transactions, and enable game access.
Security & Fraud Prevention: To detect suspicious activity, prevent multiple account abuse, and comply with Anti-Money Laundering (AMLA) regulations.
Customer Support: To assist you when you contact our helpdesk.
Platform Improvement: To analyze user trends and improve our app’s performance.

Strict Policy: We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They act like “bookmarks” that help us recognize you.

How We Use Them

Essential Cookies: Required for the platform to function (e.g., keeping you logged in).
Performance Cookies: Help us understand how pages load and where errors occur.
Preference Cookies: Remember your settings, such as language (English/Tagalog) or sound volume.

Managing Cookies

You can choose to disable cookies through your browser settings. However, please note that some features of the Triple Crown Plus platform may not function correctly without them.

We only share your data in the following strictly controlled circumstances:

Payment Processors: We share transaction details with GCash or Maya solely to process your deposits and withdrawals.
Legal Requirements: We may disclose information if required by law, court order, or government regulation (e.g., PAGCOR or AMLC inquiries).
Corporate Affiliates: Data may be shared with our operational subsidiaries under strict confidentiality agreements for system maintenance.

5. Data Security and Retention

Security: We use 256-bit SSL encryption and strict access controls to protect your data from unauthorized access.
Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (typically 5 years for financial transaction records).

6. Your Rights (Under RA 10173)

As a user in the Philippines, you have specific rights regarding your data:

Right to be Informed: You have the right to know how your data is being used (as explained in this policy).
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request to correct any inaccurate information in your profile.
Right to Erasure: You can request the suspension or deletion of your personal data, subject to legal retention requirements.

7. Contact Our Data Protection Officer

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our dedicated Data Protection Officer (DPO).

Email: dpo@triplecrown.plus
Subject Line: Privacy Inquiry – [Your Username]

Page Last Updated: November 27, 2025